Most seniors want to stay at home as they age. This is perfectly understandable. People get comfortable in their surroundings, and they don’t want to have to learn a new environment or new people. They’re happy where they are, so why leave? This is perhaps the main reason that home care services in New York City have become so popular. However, not all home care providers are the same. It’s a good idea to ask questions and have an understanding of what your loved one will experience.
You may have simply assumed that a criminal background check is automatically performed, but this isn’t always the case. Obviously, you want to ensure that your loved one is cared for and safe. Part of ensuring their safety is knowing that background checks have been conducted. You should never simply allow a known criminal into someone’s home. The elderly are all too often the target of manipulative people and criminal behavior. It’s always recommended that you take whatever precautions you can.
Insured and Bonded
This is a liability issue. Contracted workers may not be insured and bonded. On the other hand, employees are typically covered by the company’s insurance. The company should also be bonded. Check to see if the company uses its own employees or contracts out the work. If possible, contractors shouldn’t be used. Additionally, employees are often held to higher standards and have greater oversight.
What credentials does the company require? Many home care providers use employees with specific certifications. Do they have any medical training? Are they required to have training focused towards working with senior citizens? How much experience do they have in the field? Having excellent credentials isn’t a guarantee of exemplary work, but it’s a good place to start. You and your loved one may both feel much more comfortable and confident knowing that the home care providers have proper training and experience.
Does the agency already have quality assurance measures in place? Reputable agencies are happy to stand by their work, and they take great pride in providing exceptional service and care. This is commonly backed by some sort of quality assurance program. Their workers are reviewed, and performance metrics are tracked when possible. Ask about how they maintain quality assurance. They may be happy to go over their guidelines and process with you.
Consistency is important. This doesn’t simply impact quality of care, although it certainly does. However, consistency also results in greater comfort. Your loved one probably doesn’t want a number of strangers waltzing into and out of their home throughout the week. It’s a much better option to have one or two caregivers who rotate shifts. With one or two people, there’s the option to get to know them and become well-acquainted with them over time. If the care providers are always different, this is much more difficult. It can also be quite stressful. Check to see how consistent the agency is when assigning caretakers.
Using home care in NYC can be a wonderful idea, but it’s not without its concerns. Fortunately, most of those concerns should be alleviated with a little bit of research and by asking the right questions. Every agency is a bit different, and it’s important to find the right fit for your loved one. Contact the experienced professionals at Oyster Bay Senior Campus to learn more about home care and what to expect from a provider.